NDI Development, a commercial real estate owner and operator specializing in shopping centers throughout the greater Atlanta area, engaged HailSolve to evaluate its portfolio for signs of hail-related depreciation. With over 20 retail assets under management, NDI sought clarity on whether prior storm activity had impacted roof performance at any locations. One property — Flint River, a shopping center in Jonesboro, Georgia — stood out.
Although the property had an open claim from a prior storm, the carrier had denied roof-related coverage, citing lack of evidence and uncertainty around the storm event. To help the owner reassess the situation, HailSolve coordinated third-party evaluations with a forensic roofing consultant and a meteorologist. The consultant confirmed the physical indicators were consistent with hail damage, and the meteorologist identified a storm window that plausibly aligned with coverage.
Armed with this documentation, the owner submitted an updated request to the carrier. A new adjuster was assigned, and after reviewing the reports and field findings, the claim was reevaluated. The process concluded with a revised scope and payment totaling $303,252 — providing the funds needed to restore the asset’s roofing system.
HailSolve’s Construction Management team worked with NDI to develop a restoration plan that met the building’s operational needs and investment strategy. The repairs were completed efficiently, with no disruption to tenants or retail activity.
Portfolio Reviews Can Surface Overlooked Damage: The damage at Flint River was not previously identified until surfaced during a broader portfolio review.
Credible Documentation Can Drive Claim Resolution: Third-party findings helped establish consensus around the damage and its probable cause.
Strategic Support Enables Better Outcomes: By helping the owner reassess the situation and present defensible documentation, HailSolve added material value to the asset.
“HailSolve makes the frustrating process of successfully managing insurance claims smooth and easy.”— Suzie Chapin, Operations Manager, NDI Development
(Client experience may reflect their own interpretation of HailSolve’s technical documentation and inspection support.)