---
title: $303K in Previously Overlooked Hail Damage Leads to Carrier Action
description: HailSolve's technical damage documentation supported NDI during their $303k hail damage restoration.
---

[Hail Risk Management Insights ](https://www.hailsolve.com/blog)

# [$303K in Previously Overlooked Hail Damage Leads to Carrier Action](https://www.hailsolve.com/blog/ndi-development-commercial-hail-damage-restoration)

 Written by [HailSolve Team](https://www.hailsolve.com/blog/author/hailsolve-team) | May 6, 2025 3:48:45 PM

NDI Development, a commercial real estate owner and operator specializing in shopping centers throughout the greater Atlanta area, asked HailSolve to evaluate its portfolio for signs of hail-related depreciation. With over 20 retail assets under management, NDI sought clarity on whether prior storm activity had impacted roof performance at any locations. One property — Flint River, a shopping center in Jonesboro, Georgia — stood out.

### Carrier Denial Prompts Technical Review

Although the property had an open claim from a prior storm, the carrier had denied roof-related coverage, citing lack of evidence and uncertainty around the storm event. To help the owner reassess the situation, HailSolve coordinated third-party evaluations with a forensic roofing consultant and a meteorologist. The consultant confirmed the physical indicators were consistent with hail damage, and the meteorologist identified a storm window that aligned with their coverage.

### Carrier Updates Scope to $303,252 After Reviewing Documentation

Equipped with this documentation, the owner submitted an updated request to the carrier. A new adjuster was assigned, and after reviewing the reports and field findings, the claim was reevaluated. The process concluded with a revised scope and payment totaling $303,252 — providing the funds needed to restore the asset’s roofing system.

### Restoration Aligned with Capital Goals

HailSolve’s Restoration Project Management team worked with NDI to develop a restoration plan that met the building’s operational needs and investment strategy. The repairs were completed efficiently, with no disruption to tenants or retail activity.

### Key Takeaways

- **Portfolio Reviews Can Surface Overlooked Damage**: The damage at Flint River was not previously identified until surfaced during a broader portfolio review.
- **Credible Documentation Can Drive Claim Resolution**: Third-party findings helped establish consensus around the damage and its probable cause.
- **Strategic Support Enables Better Outcomes**: By helping the owner reassess the damage and present credible documentation, HailSolve helped NDI make a series of effective hail damage decisions. 

> “HailSolve makes the frustrating process of successfully managing insurance claims smooth and easy.”— Suzie Chapin, Operations Manager, NDI Development
> 
> *(Client experience may reflect their own interpretation of HailSolve’s technical documentation and inspection support.)*

[View full post](https://www.hailsolve.com/blog/ndi-development-commercial-hail-damage-restoration)

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