Dahlem Enterprises, Inc., a third-generation family business specializing in the acquisition, development, leasing, and management of retail shopping centers and office spaces across five states, faced a significant challenge after a severe hailstorm impacted their property in Louisville, Kentucky. Despite filing an initial claim in 2012 for damage caused by hailstones exceeding 4 inches in diameter, the settlement covered only minor repairs to HVAC units—leaving the full extent of the damage unaddressed. Five years later, Dahlem partnered with HailSolve to reopen the claim and pursue the compensation they deserved.
Following the March 2012 hailstorm, Dahlem Enterprises filed a claim for their damaged retail asset, Dahlem Center. The insurance carrier at the time provided a small settlement that only addressed damage to HVAC systems. Unbeknownst to Dahlem, the storm had caused far greater damage to the property’s EPDM, TPO, and metal roofing systems. This oversight left significant value on the table and exposed the property to long-term risks.
In 2017, Dahlem engaged HailSolve — a trusted expert in hail risk management and restoration — to reevaluate their property’s damage and pursue additional compensation. HailSolve’s team conducted a meticulous inspection of the property using their proprietary hail damage analysis methods. They documented visibility, quantity, and lifespan impact of damage across all roof sections without interrupting operations. Leveraging their extensive hail data expertise, HailSolve pinpointed historical weather patterns and confirmed that the March 2012 storm was responsible for the damage.
The carrier initially disputed both the extent of the damage and the event date identified by HailSolve. To overcome these discrepancies, HailSolve assembled a team of third-party experts who analyzed historical weather data and provided detailed reports supporting their findings. This evidence demonstrated that significant roof damage had occurred during the March 2012 storm and had been overlooked in the original claim.
Presented with this compelling documentation, the carrier agreed to negotiate in good faith. HailSolve’s persistence paid off when negotiations resulted in a final settlement of $361,000—adding substantial value to Dahlem’s portfolio.
HailSolve didn’t stop there; their Construction Management team designed a tailored restoration plan that aligned with Dahlem’s goals for repairing and preserving their property. By restoring damaged roofing systems effectively, HailSolve ensured that Dahlem Center could continue operating efficiently while mitigating future risks from storms.
This case highlights HailSolve’s ability to transform missed opportunities into strategic wins for commercial property owners. By reopening claims and leveraging advanced hail data insights, HailSolve has added $788,707 of value across Dahlem Enterprises’ portfolio to date—demonstrating their expertise in navigating complex insurance processes and maximizing recovery efforts.
The partnership between Dahlem Enterprises and HailSolve underscores the importance of proactive hail risk management and expert advocacy during insurance disputes. For commercial real estate owners facing similar challenges, HailSolve offers a single-source solution for identifying damage, overcoming carrier discrepancies, and restoring properties efficiently—all while protecting long-term asset value.
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