Dahlem Enterprises, Inc. is a third-generation family business specializing in the acquisition, development, leasing, and management of retail shopping centers and office spaces across five states. One of their shopping centers was impacted by a severe hailstorm.

After a severe hailstorm impacted their Louisville property, Dahlem filed a claim for damage but later discovered additional roof issues that had not been addressed. Despite filing an initial claim for damage caused by hailstones exceeding 4 inches in diameter, the settlement covered only minor repairs to HVAC units — leaving the full extent of the damage unaddressed.

Data and Inspections Reveal Additional Hail Damage

Five years later, Dahlem partnered with HailSolve to analyze their portfolio for hail damage. HailSolve performed a full inspection, identifying visible and latent damage across multiple roof sections and awnings to the shopping center. Their assessment revealed that prior hail had likely reduced the long-term performance of several systems.

HHailSolve conducted a technical review and coordinated third-party evaluations to help the owner better understand the extent of damage and the relevant storm activity. A roofing consultant conducted a field evaluation of the affected systems, and a meteorologist reviewed storm data to determine the probable date of loss. Both specialists produced independent reports confirming the likelihood and severity of hail damage from this particular storm. These findings formed the basis for the owner's decision to submit additional documentation to their carrier for further consideration.

Carrier Reassesses Scope Following Additional Documentation

Following the owner's submission, the carrier reassessed the damage and issued an updated scope of $361,000.

Following the updated scope, HailSolve worked closely with Dahlem to implement a comprehensive restoration plan that addressed the full extent of damage without disrupting tenants or retail operations.

Key Takeaways

  • Hidden Damage Can Persist: Water infiltration due to latent hail damage may remain unnoticed for years, impacting asset performance and insurance eligibility.

  • Credible Documentation Matters: Third-party reports from a roofing consultant and meteorologist helped establish consensus on both cause and scope.

  • Owners Can Strategically Reopen Claims: HailSolve’s structured approach supported the owner's decision to revisit a previously closed claim and recover additional funds.