Veni Vidi Vici LLC, a commercial real estate development and management firm based in St. Louis, Missouri, faced a significant challenge when hail damage was discovered at their Riverview Plaza property. Specializing in shopping plazas, triple-net properties, and apartments, the company partnered with HailSolve to document storm impacts and support decision-making related to insurance and restoration.

Hail Data Review Surfaces Potential Damage

Veni Vidi Vici LLC, a commercial real estate firm specializing in shopping plazas, triple-net properties, and apartments, first engaged HailSolve after our data flagged potential storm impact at their Riverview Plaza property in St. Louis. Our inspection revealed indicators of hail damage to the building’s spray foam roofing system, likely stemming from a storm with hail recorded at 1.5” in diameter.

Commercial Hail Restoration | Veni Vidi Vici

The Owner Experiences a Denial

Hail Damage on Commercial Roof

Although the damage aligned with storm history, the client’s carrier initially denied the claim, citing roof age. At the owner's request, HailSolve coordinated third-party reviews by forensic engineers and meteorologists.

Their findings supported hail as the cause of damage and identified the most probable date of loss. The owner used this documentation to re-engage their carrier and continue discussions.

Carrier Updates Scope to $846,805

Hail Damage on Commercial RoofHail Damage on Commercial Roof

The carrier later approved an updated restoration scope of $846,805. HailSolve continued to support the owner with restoration planning and execution aligned to asset and capital goals. Our construction team installed a new roofing system tailored to the building’s requirements, minimizing business disruption while addressing the full extent of the damage.

Takeaways

  • Overlooked Damage Is Common Without Specialized Hail Monitoring: Storm-related damage often goes undetected until well after the event.

  • Technical Documentation Can Clarify Storm Impact: Independent inspections, storm data, and third-party reports helped resolve scope and cause-of-loss disputes between the owner and their carrier. 

  • Denials Are Common for CRE Owners: Our structured approach ensured the owner had the right information at the right time to protect their asset's value and engage thoughtfully with their carrier.